Dr. Thomas H. Lee

Tom was elected to the Blue Cross Blue Shield of Massachusetts Board in 2024. As a director, Tom helps set the company’s strategy and overall direction. Within a highly competitive and highly regulated business environment, the board oversees and governs BCBSMA's operations, which includes the provision of health coverage to individuals and public and private employers. Tom serves on the board’s finance and business performance committee and the health care quality and affordability committee.

Tom is chief medical officer for Press Ganey, the health care performance improvement consulting firm, and is responsible for developing clinical and operational strategies to help providers measure and improve the patient experience. A practicing internist and cardiologist at Brigham and Women’s Hospital in Boston, Tom is also professor of medicine at Harvard Medical School and professor of Health Policy and Management at the Harvard T.H. Chan School of Public Health.

Before joining Press Ganey, Tom was network president for Partners Healthcare System, the integrated delivery system created by Brigham and Women’s and Massachusetts General Hospitals in 1994. The organization is now known as Mass General Brigham.

Tom’s research in clinical epidemiology has resulted in more than 300 articles published in peer-reviewed journals and five books on health care, including “Healthcare’s Path Forward: How Ongoing Crises Are Creating New Standards for Excellence.” He is a member of the editorial board of The New England Journal of Medicine and serves on the boards of directors for Geisinger Health System, Health Leads, and the Blue Cross Blue Shield of Massachusetts Foundation. Tom also serves as a member of the special medical advisory group of the Veteran's Administration and as a member of the panel of health advisors of the Congressional Budget Office.

Tom received a Bachelor of Arts degree from Harvard College and his MD from Cornell University Medical College. He trained in internal medicine and cardiology at Brigham and Women’s Hospital, where he is a practicing primary care physician. He also received a Master of Science in Epidemiology from Harvard School of Public Health.