At Blue Cross, we believe health care should work for everyone.

That’s why we’ve made it easier for our members to connect with primary care, get help for chronic conditions, and manage their prescriptions.

We’re meeting the urgent need for high-quality mental health service with an expanded network of clinicians, enhanced member service support, and new mental health advocates to help our members get the care they need, whenever and wherever they need it. Because, in our members’ words, “Help is always available”

Kevin: Don’t be afraid to ask for help. Whether it’s your family, your doctors. Talking to somebody can really make a huge difference in your life.

We’re addressing racial and ethnic inequities in health care by engaged in innovative partnerships with hospitals and clinicians.

We’re recognized as one of America’s best places to work because we celebrate our employees’ unique contribution, we believe work-life balance is essential to our employees’ wellbeing, and we strive to make a difference in our communities.

I moved around a little bit when I was younger. I always needed to fit in. When I got into 9th and 10th grade, I made the Varsity hockey team. You're trying to fit in and you start doing what they do. I started drinking then, and as the years went on, my drinking progressed. I was coming home from work, I was starting to isolate. After a while, I wasn't talking to anybody. The shades were closed and I was drinking.

I had that moment of clarity where I needed to go and get help. So I called my sister, who was in recovery, and she got me the help that I needed. So I went to detox, and after that I went to recovery meetings and I dove into those recovery meetings. It was a chance for me to start my life over, and I saw it for that. Good things started happening for me. I went back to college. I ended up getting my bachelor's degree in human services and rehabilitation, with high honors.

If you are struggling with alcohol and drugs, please reach out. There is always somebody out there to help you.

For the sixth year in a row, J.D. Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2022, we earned the highest score in four out of six plan experience categories: billing and payment, coverage and benefits, customer service, and information and communication.

The National Committee for Quality Assurance (NCQA) awarded our Commercial HMO/POS plan and Commercial PPO plan 4.5 out of 5 stars, placing us in the top 8 percent of commercial health plans in the country for clinical quality and member experience.

Our plans are highly rated, with our Medicare Advantage PPO and HMO plans receiving an overall rating of 4 out of 5 stars for 2023 from the Centers for Medicare & Medicaid Services.

We were named one of America’s Best Employers 2022 by Forbes based on an independent survey of approximately 60,000 American employees working for companies with more than 1,000 workers in the U.S.

For the third year in a row, we have been recognized as one of the 50 most community minded companies in the nation by the Points of Light Foundation. The Civic 50 provides a national standard for corporate citizenship and showcases how companies can use their time, skills and resources to drive social impact.

Our company was honored as the Greater Boston Chamber of Commerce’s Pacesetter of the Year, recognizing our work partnering with minority-, women-, veteran-, LGBT-, and disability-owned businesses.