IMPORTANT INFORMATION ON STEWARD HEALTH CARE
BOSTON – August 19, 2024 – In response to the announcement from the Healey Administration on the proposed transition plan of five Steward Health Care hospitals (Saint Anne’s Hospital, Saint Elizabeth’s Medical Center, Good Samaritan Medical Center, the Holy Family Hospitals and Morton Hospital), Blue Cross Blue Shield of Massachusetts (“Blue Cross”) released the following statement:
“Our highest priority is to ensure that our members who receive care at these hospitals continue to have timely access to the care they need, when they need. We’ve set up a dedicated team within Blue Cross consisting of clinicians and service representatives who are focused on the thousands of our members who get care from a Steward physician or at a Steward hospital. In recent weeks, our team has reached out to help and support members who use Carney Hospital and Nashoba Valley Medical Center to ensure there are no access to care issues after those hospitals close at the end of the month.
“We will continue to monitor developments including this week’s bankruptcy court hearing and will look forward to working with the hospitals’ new owners if and when the acquisitions are approved."
“Finally, we applaud the efforts by the Healey Administration and others over the past several months to ensure that these long-standing, local hospitals remain open and can continue to serve patients in their communities.”
Frequently Asked Questions
Steward providers remain in the Blue Cross network - your coverage has not changed. Steward has publicly stated that their facilities remain open and are continuing to provide care.
On July 26, 2024, Steward announced that it plans to close two of its Massachusetts hospitals – Carney Hospital and Nashoba Valley Medical Center. Given the planned closure of these hospitals by August 31, we encourage members to call the number on their member ID cards or contact us via their online member account.
On July 26, 2024, Steward announced that it plans to close two of its Massachusetts hospitals – Carney Hospital and Nashoba Valley Medical Center – no later than August 31. Steward has publicly stated that Carney and Nashoba Valley remain open and continue to serve patients for the time being.
On August 16, the Healey Administration announced a transition plan for the five remaining Steward hospitals (Saint Anne’s Hospital, Saint Elizabeth’s Medical Center, Good Samaritan Medical Center, the Holy Family Hospitals and Morton Hospital). These facilities remain open and continue to serve patients. We are continuing to monitor developments including this week’s bankruptcy court hearing, and will work to ensure that our members who receive care at these hospitals continue to have timely access to the care they need, when they need.
Steward facilities are currently open and serving patients. Given the planned closure of Carney Hospital and Nashoba Valley Medical Center, we encourage members to call the number on their member ID cards or contact us via their online member account.
If you want to change providers, we encourage you to consider our non-virtual and virtual primary care options with integrated mental health services. Learn more about our PCP options with in-network providers who are accepting new patients. Members can also use our Find A Doctor tool on MyBlue.
Steward hospitals remain open and in the Blue Cross network – your coverage has not changed. Steward has publicly stated that they'll continue to provide care. If that changes, we will do our best to communicate that as soon as possible via our website, www.bluecrossma.org.
The Massachusetts state government also has set up a site with information and resources at https://mass.gov/stewardresources.
Yes. According to Mass.gov, if you need your hospital medical record, you can access it through the Steward Health Care patient portal called StewardCONNECT.
The portal brings together patient, hospital, and outpatient practice information. If you have never used StewardCONNECT, you will need to create a portal account. If you have already signed up for StewardCONNECT through a Steward Medical Group outpatient practice, you do not need to sign up again to receive your hospital information in your portal. Simply log in.
If you need your hospital medical records and do not have a StewardCONNECT account, the simplest method is to search the name of hospital followed by medical record request. Or you can call (610)-994-7500 to reach the facility. Hospital records may be destroyed 30 years after the discharge of a patient or the final treatment of a patient.
If you need medical records from your Steward Medical Group practice, visit www.stewardmedicalgroup.org/medical-records. Practice records may be destroyed after seven years.
Steward announced that it plans to close Carney Hospital and Nashoba Valley Medical Center by August 31.
If you need medical care after Carney and Nashoba Valley close, there are multiple in-network hospitals and urgent care centers in the area. A full list of locations can be found below:
Hospital alternatives for Carney Hospital
Hospital name | Address | Phone number |
---|---|---|
Beth Israel Deaconess Hospital – Milton | 199 Reedsdale Road, Milton, MA 02186 | 1-617-696-4600 |
Boston Children’s Hospital | 300 Longwood Avenue, Boston, MA 02115 | 1-617-355-6000 |
Boston Medical Center | One Boston Medical Center Place, Boston, MA 02118 | 1-617-638-8000 |
Brigham and Women’s Hospital, Boston | 75 Francis Street, Boston, MA 02115 | 1-617-732-5500 |
Brigham and Women's Faulkner Hospital | 1153 Centre Street, Jamaica Plain, MA 02130 | 1-617-983-7000 |
Brockton Hospital | 680 Centre Street, Brockton, MA 02302 | 1-508-941-7000 |
Massachusetts General Hospital | 55 Fruit Street, Boston, MA 02114 | 1-617-726-2000 |
South Shore Hospital | 55 Fogg Road, Weymouth, MA 02190 | 1-781-624-8000 |
Tufts Medical Center | 800 Washington Street, Boston, MA 02111 | 1-617-636-5000 |
Urgent care center alternatives for Carney Hospital
Hospital name | Address | Phone number |
---|---|---|
AFC Urgent Care Back Bay | 575 Boylston Street, Boston, MA 02116 | 1-617-869-0500 |
AFC Urgent Care Dedham | 370 Providence Highway, Dedham, MA 02026 | 1-781-461-0200 |
AFC Urgent Care Malden | 219 Centre Street, Malden, MA 02148 | 1-781-322-7300 |
Beth Israel Deaconess Urgent Care | 200 Boylston Street, Chestnut Hill, MA 02467 | 1-617-278-8500 |
Beth Israel Deaconess Urgent Care | 100 Walter J. Hannon Parkway, Quincy, MA 02169 | 1-617-615-4000 |
Carbon Health Medical Group | 80 Summer Street, Boston, MA 02110 | 1-617-865-2749 |
Carewell Urgent Care | 1400 Cambridge Street, Cambridge, MA 02138 | 1-617-714-4534 |
Carewell Urgent Care | 922 Highland Ave, Needham, MA 02494 | 1-781-400-1383 |
Codman Square Health Center | 637 Washington Street, Dorchester Center, MA 02124 | 1-617-231-9838 |
ConvenientMD Urgent Care | 983 Boston-Providence Turnpike, Dedham, MA 02026 | 1-781-819-6400 |
ConvenientMD Urgent Care | 479 Washington Street, Quincy, MA 02169 | 1-857-529-5220 |
Mass General Brigham Urgent Care | 137 Stuart Street, Boston, MA 02116 | 1-617-393-5059 |
Mass General Brigham Urgent Care | 1285 Beacon Street, Brookline, MA 02446 | 1-617-751-6205 |
Mass General Brigham Urgent Care | 76 Prospect Street, Cambridge, MA 02139 | 1-617-393-5058 |
Mass General Brigham Urgent Care | 71 Needham Street, Newton, MA 02461 | 1-857-598-4460 |
Mass General Brigham Urgent Care | 90 Brigham Way, Westwood, MA 02090 | 1-774-231-1941 |
PhysicianOne Urgent Care | 1210 Boylston Street, Chestnut Hill, MA 02467 | 1-860-650-3848 |
PhysicianOne Urgent Care | 4110 Mystic Valley Parkway, Medford, MA 02155 | 1-860-650-3848 |
PM Pediatrics | 97 Pearl Street, Braintree, MA 02184 | 1-781-848-5437 |
PM Pediatrics | 719 Providence Highway, Dedham, MA 02026 | 1-781-461-6767 |
South Shore Health Express | 310 Grove Street, Braintree, MA 02184 | 1-781-626-5320 |
Walk-In MD Clinic – Urgent Care | 81 Memorial Parkway, Randolph, MA 02368 | 1-781-437-4448 |
Hospital alternatives to Nashoba Valley Medical Center
Hospital name | Address | Phone number |
---|---|---|
Emerson Hospital | 133 Old Road to Nine Acre Corner, Concord, MA 01742 | 1-978-369-1400 |
Lahey Hospital and Medical Center | 41 Mall Road, Burlington, MA 01805 | 1-781-744-5100 |
Lowell General Hospital | 295 Varnum Avenue, Lowell, MA 01854 | 1-978-937-6000 |
Marlborough Hospital | 157 Union Street, Marlborough, MA 01752 | 1-508-481-5000 |
UMass Health Alliance Clinton Hospital | 201 Highland Street, Clinton, MA 01510 | 1-978-368-3000 |
UMass Health Alliance Leominster Hospital | 60 Hospital Road, Leominster, MA 01453 | 1-978-466-2000 |
UMass Memorial Medical Center | 119 Belmont Street, Worcester, MA 01605 and 55 Lake Avenue North, Worcester, MA 01655 | 1-508-334-1000 |
Urgent care center alternatives to Nashoba Valley Medical Center
Hospital name | Address | Phone number |
---|---|---|
Acton Urgent Care | 100 Powder Mill Road, Acton, MA 01720 | 1-978-234-6497 |
AFC Urgent Care Chelmsford | 45 Drum Hill Road, Chelmsford, MA 01824 | 1-978-446-7515 |
Circle Health Urgent Care | 198 Littleton Road, Westford, MA 01886 | 1-978-323-0302 |
Steward providers currently remain in the Blue Cross network – Blue Cross members may continue to see Steward providers.
We are closely monitoring the proposed sale of the Steward physician group to Rural Health Group, which is owned by the private equity firm Kinderhook Industries, and expect it will take some time for Blue Cross to know which providers are part of the transaction.
If you want to change providers, we encourage you to consider our non-virtual and virtual primary care options with integrated mental health services. Learn more about our PCP options with in-network providers who are accepting new patients. Members can also use our Find A Doctor tool on MyBlue.