IMPORTANT INFORMATION ON STEWARD HEALTH CARE
We are aware of the news that Steward Health Care has filed for bankruptcy. This includes all primary care physicians, specialty care physicians, and acute care hospitals that are part of Steward. The Steward providers remain in the Blue Cross network. Steward has publicly stated that their facilities remain open, and that they'll continue to provide care.
Our first priority is to ensure that Steward patients, especially Blue Cross members, can get the care they need, when they need it. We will be nimble as the situation evolves to ensure our members can continue to access care during what we know is a stressful and uncertain time. We will continue to monitor developments and ensure that our members continue to have access to high-quality, affordable care.
Blue Cross members who need assistance should call the number on their member ID cards.
For more information about Steward Health Care’s Chapter 11 case, visit the The Commonwealth of Massachusetts' dedicated website at https://mass.gov/stewardresources.
Frequently Asked Questions
Steward providers remain in the Blue Cross network - your coverage has not changed. Steward has publicly stated that their facilities remain open, and that they'll continue to provide care.
At this time, Steward has stated that its hospitals, medical centers, and physician’s offices are open, operational, and providing care to patients. Steward has also stated that they do not expect any interruptions to its day-to-day operations throughout the bankruptcy process.
Steward facilities are currently operating as usual, so there is no need to find a new provider unless you want a change.
If you want to change providers, we encourage you to consider our virtual and non-virtual primary care options with integrated mental health services. To learn more, members should sign in to MyBlue and click the “A Whole New Way to Do Primary Care” tile. Members are also welcome to explore other PCP options. Use our Find A Doctor tool on MyBlue.
Steward hospitals remain open and in the Blue Cross network – your coverage has not changed. Steward has publicly stated that they'll continue to provide care. If that changes, we will do our best to communicate that as soon as possible via our website, www.bluecrossma.org.
The Massachusetts state government also has set up a site with information and resources at https://mass.gov/stewardresources.